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Operations · war room

One incident, one room.

Bridges Slack / Zoom / radio · pinned evidence · live operator presence

Live

INC-2450 · JSW MIDAS — VA stream degradation

critical
Zoom · 6 joined Slack #inc-2450 · 12 msgs PagerDuty · L2 engaged customer on call
AS A. Sharma NOC
13:56

Customer notified at 13:55; ETA dispatched.

LI LENS Intel AI
13:57

Auto-staged spare ds-2cd2t87 (serial NM942-118) at Vijayanagar depot.

MY M. Yadav Field
14:01

On-site in 22m.

C Customer Ext
14:05

Acknowledged — please prioritise camera bank in zone 4.

Presence

In the room

A. Sharma NOC primary
on call
R. Iyer Network L2
joined
M. Yadav Field
en-route
S. Khan Cyber
monitoring
P. Mehta Manager
joined
Customer JSW
on call
Pinned

Evidence + commands